Common Questions & Answers

Q: How much does it cost for a Regular Escape room? 

Classic Games - $27.00 Adults/General Admin  $23.00 Youth 16& 17 (no adult required) $21.00 Children 8 - 15 yrs (plus gst) see promotions for any discounts

Motion Games -- $33.33 Adults/General Admin  $28.57 Youth 16& 17 (no adult required) $26.67 Children 8 - 15 yrs (plus gst)  See promotions for any discounts

Haunted  Games -- $27.00 Adults/General Admin  $23.00 Youth 16& 17 (no adult required) $21.00 Children 8 - 15 yrs (plus gst) See promotions for any discounts

Rage Games - need 2 people -- $33.33 per person x 2 people = $66.66 (plus gst) Smash items included. Discount if you bring your own. See promotions for any discounts.

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Q:What is a  Full Motion Escape room? Same as a Classic Escape Game with 10 - 14 puzzles and game inside however the entire room is on an air frame that moves and shakes for immersion. You see what is happening outside your unit on windows and feel it as well. Example you see the sea create come for you and latch on and shake you as well as you feel it. OR on a spaceship you see an asteroid storm as you see space and beyond and you feel the asteroid storm/s (there are a few as you navigate through space with limited air)

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Q: What is a Rage Escape Room? A Rage Escape room combines an escape room with a rage room. You and your partner have to solve puzzles like a normal escape room and smash various items like a rage room. Your demolition spree has a purpose however as breaking the items into tiny pieces to fit into a 4" hole and have enough weight to beat the clock and escape the room!  No open toed shoes! safety gear provided.

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Q: What is a Haunted Escape Room? A Haunted Escape room combines an escape room with a traditional haunted house. There are several game room areas as you navigate your way through. There is in person actors (however you can request level of scares 1 - 5). You need to solve puzzles in each area like an escape room but it is more focused on the immersive spooky environment like a haunted house.

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Q: How can I book? Through our website [email protected] , call our office 587-352-4836 or walk ins are welcome if there is an open space available to accommodate. Pre-booking is recommended.

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Q: Can I bring kids younger than 7? Needs to be approved by location staff and notes put in your booking as it depends on various factors: 1) Must Book 5 or more spots in the themed game room, all players must be related and most importantly all paying players (family or not) must approve kids accompanying the experience with you.

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Q: Do you have discount for large groups? Yes, booking and playing 3+ rooms or 15 and more people there is a discount based on how many players.

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Q: Can our groups start at the same time? Yes, large groups with 3 or more rooms can call the office to arrange. However it is based on availability. 

 

Q: Birthday parties? Arrange to have your birthday at Lockdown with 5 or more people and the birthday person gets a special card from us. You can use brithday promo code. Please let our staff know two or more hours before (must be booking and playing with 6 or more people).

For any birthday person we can hide a birthday gift in the room, if it is brought to Lockdown ten minutes before gameplay time. See our promotions area for birthday specials. 

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Q: Do you have a meeting room for corporate? yes, we have space for 20-28 people before or after your game at our location. Call for more information.   

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Q: Do you have a birthday party room? Yes. 

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Q: How can I pay?  We accept online payments through all major credit cards and TD visa debit. We accept payments at Lockdown through credit card, debit or cash.

 

Q: Do you have gift vouchers? Yes, stop in during business hours to pick up or order online. 

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Q: How may people can play in a room? Minimum 2 people and the maximum is determined by the room you play.  Smaller groups will be accompanied with smaller groups unless you book 5 tickets or an exclusive game. OR we have a PRIVATE game option when you book. Must have 4 or more tickets.

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Q: Minimum age? The game is for ages 8 to 100+. However everyone 15 yrs and under need to be accompanied by an adult who is 18 +years in the room. This game is great for families, teambuilding, date nights, etc.

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Q: Do I need to bring anything? No, just yourself. There are lockers here to lock up any belongings. Lockdown Escape Rooms will give you the tools you need to try and escape the room. 

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Q: How long is the game?  Expect to be here an hour. The game in the themed room is 50 minutes, after your introduction to the game room, safety and story. You will get a 3-5 minute intro into the room to explain game play before clock starts and  team photo after the game.

 

Q: Should I arrive early? Yes, approximately 5-10 minutes early as you will need to fill out a form before playing. If late you may have minutes taken off your game or need to be rebooked.

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Q: What is the differences between your games? G We have non linear games in all of our Classic and Motion Escape Games. Game difficulty increases with less people in the room and who you have in the room. All themed rooms have very different games and logic puzzles. The games are played in the dark or ambient lighting depending on game theme. This is to enhance team building. You can request to play with lights on if you dont want to make the leader board,and have them turned off at parts where UV is needed.

 

Q: Can you get hints? Yes, hints/clues per game play. Hints/clues will impact leader board score. 

 

Q: Are you actually locked in? Is this a locked room ? No your not actually locked in, there is always a safe exit. It is about the game play and all your items needed to escape being "locked down".

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CANCEL GAME/TICKETS- 24 Hours notice for full refund

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1) Cancel through your booking link send to your email. At bottom there is a View/Change booking link. Go there and cancel. If you qualify for a refund, one will be processed within 48 hours. 

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2) Call and leave a very detailed message on what room, time, name how many tickets your cancelling and phone number. We will then process and send email. If you qualify for a refund, one will be processed within 48 hours. 

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Cancellation policy for Individual tickets

A cancellation fee of 100% applies for cancellations made less than 4 hours in advance, or in case of no-show.

A cancellation fee of 50% applies for cancellations made less than 24 hours in advance

 

No cancellation fee applies for cancellations made 24 or more hours in advance.

 

Cancellation policy for large group bookings

A cancellation fee of 100% applies for cancellations made less than 12 hours in advance, or in case of no-show.

A cancellation fee of 50% applies for cancellations made less 48 hours in advance

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No cancellation fee applies for cancellations made 48 or more hours in advance.

 

 

Refund Administration charges

Refunds processed 4 hours before game play will be processed by Lockdown Escape Rooms Inc with no refund administration charge.

Refunds due to return of deposit to customer at time of gameplay will have a $10.00 administration charge.

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Refund timeline for dispute

Please Check Your Charges! Any dispute in charges are to be brought to the attention of Lockdown Escape Rooms Inc for settlement within 45 days of the date of your game play. .

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Terms and conditions of gameplay

Please arrive 5-10 minutes before your booking time.

Smaller groups may be accompanied by other smallers groups in a room to maximize room capacity and enhance game play.Or just organize you and 5 other people you know to book a room together.